Self-serve when you want it. Real launch and operations help when the event is too important to wing.
See support packagesResponse times are targets during published business hours. Critical platform incidents are monitored separately for every paid customer.
Reliable product help for communities that are comfortable running their own arcade.
Faster answers and configuration help for creators with a full calendar.
Hands-on help getting from a blank channel to a polished first game night.
A named partner who helps your team run, tune, and grow the arcade over time.
Every request is categorized, assigned, updated, and closed with a written resolution your moderators can reuse.
Send the issue with your community and game details.
Get status changes while the right specialist investigates.
Receive the fix, next steps, and prevention notes.
Yes. Every paid Lobbycade membership includes Standard Support. Lobby Pass includes the self-serve help center.
The initial support schedule will be published before paid activation so every response target is clear before checkout.
Launch Concierge includes rehearsal and setup. White Glove customers can also plan recurring and high-stakes events.
They are service targets, not guaranteed resolution times. Resolution depends on the issue, platform, and required third-party work.